Privacy Policy

Last updated: July 19, 2026

Electrician Whitby (“we”, “us”, “our”) operates electricianwhitby.ca. This policy explains what personal information we collect when you use our website or contact us for electrical work, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information you give us directly. When you fill out our quote request form, call us, or email us, we collect the details you provide: typically your name, phone number, email address, the address where the work would happen, and a description of the electrical issue or project.

Information collected automatically. Like most websites, our server and analytics tools automatically record technical data when you visit: your IP address, browser and device type, the pages you view, how you arrived at the site, and how long you stay. This data is used in aggregate and is not used to identify you personally.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule service calls
• Communicate with you about your project, including scheduling, quotes, and follow-up
• Keep records of completed work, which may be required for ESA permits and warranty purposes
• Understand how visitors use our website so we can improve it
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to anyone.

Cookies, Analytics, and Tag Management

We use Google Analytics 4 and Google Tag Manager to understand how visitors find and use our site. These tools set cookies in your browser and collect usage data such as pages visited, time on site, approximate location (city level), device type, and the source that brought you here (for example, a search engine or a link from another site).

This data is aggregated and statistical. We use it to see which pages are useful and where our visitors come from. Google processes this data on our behalf; you can read how Google handles it at policies.google.com/privacy.

You can limit or block this tracking by:

• Installing the Google Analytics opt-out browser add-on
• Blocking or clearing cookies in your browser settings
• Using a browser or extension that blocks tracking scripts

The website works fine with cookies blocked.

When We Share Information

We only share personal information in these situations:

• Service providers. Our website is hosted by a third-party hosting provider, form submissions are delivered to us by email, and analytics data is processed by Google. These providers handle data only as needed to provide their service.
• Permits and inspections. When a job requires an ESA permit, the job address and related details are submitted to the Electrical Safety Authority as part of the permit process.
• Legal requirements. If we are required to disclose information by law, court order, or a government authority with valid jurisdiction.

Data Retention

We keep quote requests and correspondence for as long as needed to serve you and to maintain business records. Records of completed electrical work are kept longer because they relate to permits, warranties, and safety documentation. Analytics data is retained according to the settings in our Google Analytics account and is aggregated, not tied to your name.

If you want information about you deleted, contact us and we will remove what we are not legally required to keep.

How We Protect Your Information

Our website uses HTTPS encryption for all traffic, including form submissions. Access to customer information is limited to the people who need it to do the work. No method of transmission or storage is completely secure, but we take reasonable steps appropriate to the sensitivity of the information we hold.

Your Rights

Under PIPEDA, you have the right to:

• Ask what personal information we hold about you
• Request a correction if something is inaccurate
• Withdraw consent to our use of your information, subject to legal and contractual limits
• Complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe we have mishandled your information

To exercise any of these rights, email us at [email protected]. We will respond within a reasonable time, normally within 30 days.

Third-Party Links

Our site may link to other websites, such as manufacturer pages or government resources. We are not responsible for the privacy practices of those sites. Check their policies if you have concerns.

Children’s Privacy

Our services and website are directed at adults arranging electrical work. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date at the top. Continued use of the site after changes are posted means you accept the updated policy.

Contact Us

Questions about this policy or your personal information:

Electrician Whitby Email: [email protected] Serving Whitby and Durham Region, Ontario